Content today is created, consumed and stored almost entirely electronically, but public sector organizations continue to put too much effort and thought into how their documents would look when printed. Simply mimicking paper electronically won’t meet your citizens’ and stakeholders’ expectations for how they want to interact with you, transact with you and consume information from you.
This article explores how replicating paper inhibits adoption, debunks a common myth, and outlines steps you can take towards your next level of digital transformation.